HomeAGlow Complaints: What Customers are Saying About the Cleaning Service
2 weeks ago · Updated 2 weeks ago
Are you tired of searching for a reliable and affordable cleaning service that covers all of your cleaning needs? Look no further: HomeAGlow is here to make your life easier.
But before you start to use the company's services, you might want to learn what previous customers are saying about their experience.
HomeAGlow Complaints
"I’ve been using HomeAGlow for about three months now, and I couldn’t be happier with the results. My cleaner, Maria, is always on time and goes above and beyond with every visit. The pricing is fair, especially considering the quality of service I’ve received. I also appreciate how easy it is to schedule appointments and make changes through their online portal. It’s saved me so much time and stress. Would definitely recommend!"
– Sarah B., Houston, TX
"HomeAGlow has been a game-changer for my busy schedule. I work long hours, and it’s a relief to come home to a clean house every week. The cleaner they matched me with is incredibly thorough, and I like that they allow you to leave specific instructions. Their customer service has also been responsive whenever I had questions. My only complaint is that they raised their prices slightly after a few months, but overall, it’s been worth it."
– James R., Brooklyn, NY
"I decided to try HomeAGlow after reading some positive reviews online. The first few times were great – my cleaner was punctual and did a decent job. However, after the third cleaning, I noticed they started rushing through things. Corners were cut, and I had to go over some spots myself. It’s a convenient service, but I wish the quality was more consistent."
– Monica H., Chicago, IL
"Honestly, my experience with HomeAGlow has been pretty disappointing. The first cleaner they sent barely cleaned anything. I gave them another chance with a different cleaner, and while that was an improvement, it still wasn’t up to the standard I expected. They did give me a partial refund, which I appreciated, but I won’t be using them again. It felt like I was paying too much for a half-done job."
– Evan L., San Diego, CA
"I’ve been a HomeAGlow customer for over six months, and overall, I’ve had a positive experience. Most of the cleaners I’ve worked with have been professional and thorough, although there have been a couple of times when I had to ask them to redo certain areas. The app is really easy to use, and customer support has been helpful whenever I had any issues. I’ll continue using them, but I recommend checking reviews for individual cleaners."
– Kelly M., Orlando, FL
"I was really hoping HomeAGlow would be the solution to my cleaning woes, but unfortunately, that wasn’t the case. I booked a deep clean, and the cleaner they sent barely dusted, let alone did anything deep. I contacted customer service to complain, and while they were polite, they only offered a discount on my next service. I won’t be using that because I’ve already decided to find a different cleaning service."
– David P., Portland, OR
"I’ve been a loyal HomeAGlow user for the past year. My cleaner, Janice, is wonderful – she’s incredibly detail-oriented and even organizes things when she’s done cleaning. The service is easy to book, and I’ve never had an issue with billing or scheduling. While it’s not the cheapest option, the peace of mind is worth the price. I’ve recommended it to several friends, and they’ve had similar positive experiences."
– Lisa K., Phoenix, AZ
"I wanted to love HomeAGlow, but it’s been hit or miss. The first few cleanings were good, but after a while, the cleaner started missing basic things like vacuuming under the furniture or wiping down surfaces. It’s frustrating because they’re supposed to follow a checklist. I’m thinking about switching to a different service unless they improve soon."
– Tina W., Seattle, WA
"So far, so good with HomeAGlow! I’ve had two different cleaners from them, and both were friendly and professional. My house has never looked better, and I love that I can choose which areas to focus on each time. The price is affordable compared to other services I’ve used, and I feel like I’m getting good value for what I pay."
– Jonathan T., Atlanta, GA
"I’ve had mixed feelings about HomeAGlow. On the one hand, the convenience is great, and the online booking system works well. However, the cleaner they sent didn’t do as thorough a job as I expected for the price. It’s an okay service if you just need basic cleaning, but if you’re looking for something more detailed, you might want to look elsewhere."
– Rachel F., Denver, CO
| Name | Rating |
|---|---|
| Lisa K. | ★★★★★ |
| Sarah B. | ★★★★★ |
| Jonathan T. | ★★★★☆ |
| Kelly M. | ★★★★☆ |
| James R. | ★★★★☆ |
| Monica H. | ★★★☆☆ |
| Tina W. | ★★★☆☆ |
| Rachel F. | ★★★☆☆ |
| Evan L. | ★★☆☆☆ |
| David P. | ★☆☆☆☆ |
Common HomeAGlow complaints and Reviews
Unreliable Employees
One of the most frequent HomeAGlow complaints is employee reliability. Customers have reported that cleaners were either late, didn't show up, or that their work was not satisfactory. This is a legitimate concern for customers who expect great service and a professional approach.
If you hire HomeAGlow and notice that their employees are not living up to their expectations, the company will be more than happy to correct the situation. They guarantee that if a job is not done properly the first time, they will schedule a free re-cleaning for up to 7 days after the initial cleaning appointment.
Not thoroughly cleaning items or areas
Another common HomeAGlow Complaint is that the cleaning service did not thoroughly clean certain areas of the home. It may have seemed as if the staff rushed, or simply didn’t take their time to properly clean an area.
If you are noticing that the home that they are cleaning appears to be lacking in cleanliness, then let HomeAGlow know. All of the company’s cleaners have been trained to clean your home just the way you expect, so they will always make it right if you feel like something more should have been done.
Communication
Customers have also complained about HomeAGlow’s customer service not being as good as they would like it to be.
If you are dissatisfied with the feedback you are receiving from the company, then you can contact them to have your concerns addressed. HomeAGlow's customer service is always here to listen to your concerns and will do everything in their power to resolve the situation.
Not enough or lack of supplies
Finally, customers are sometimes not happy to find out that HomeAGlow did not bring along the necessary equipment or cleaning supplies.
This is a common complaint among those who are dissatisfied with the cleaning service. By promptly addressing any of these problems or complaints, HomeAGlow stands by their commitment to impeccable service, and holds its employees to the same standards.
Therefore, if you require specialized cleaning supplies and want these rolled out in a timely manner, don’t hesitate to contact the company for support.
Now that you know what people are saying about HomeAGlow, you no longer have to worry about using their services. It should be comforting to know that if you encounter any issues,
HomeAGlow is willing to right any wrongs to have you and your family satisfied. Give HomeAGlow a try today to see what they can do for you.
With the information above, it is clear that HomeAGlow is a reliable cleaning service that will meet your needs.
Before you sign up with them, just take note of the complaints and the company’s commitments to make good on them.
Once you’ve made the decision to go with HomeAGlow, you simply have to sit back and enjoy the service.
With their well-trained employees and superior customer service, you really have nothing to lose when using HomeAGlow to clean your home.
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