Understanding Visiting Angels complaints: A comprehensive guide
Choosing a home care provider is a significant decision for families and their loved ones.Visiting Angels has been a prominent name in this industry, offering a range of services designed to meet the diverse needs of seniors.
While there are many positive testimonials celebrating their compassionate care, some have shared their Visiting Angels complaints, shedding light on areas where improvements could be beneficial.
Understanding the experiences of others can be crucial for families considering Visiting Angels for their home care needs.
In this comprehensive guide, we will delve into various aspects of the service, from costs and employee perspectives to client feedback and ratings.
- Visiting Angels customer Complaints and Opinions
- What are Visiting Angels Complaints?
- What Is the BBB Rating for Visiting Angels?
- How much does Visiting Angels charge per Hour?
- What do Employees say about working at Visiting Angels?
- What are some Visiting Angels horror Stories?
- What do Google Reviews Say About Visiting Angels?
Visiting Angels customer Complaints and Opinions
1. John Thompson, Austin, TX "I had high hopes when I first hired Visiting Angels for my mother. The caregiver they assigned was nice enough, but she constantly arrived late. My mother needs her medications at specific times, and this became a huge issue. I expected professionalism, but what we got was unreliable service. I had to constantly remind them to follow the schedule. Really disappointed."
Rating: ★★☆☆☆
2. Sarah Milton, Tampa, FL "Our experience with Visiting Angels was extremely disappointing. My father needed daily assistance, but the caregiver they sent seemed completely untrained. She didn’t know how to properly lift or transfer him, which was concerning. After just a week, we had to let her go and find another agency. Not what we were expecting at all."
Rating: ★☆☆☆☆
3. Laura Bennett, Seattle, WA "The service was fine, but nothing extraordinary. The caregivers were polite and generally did their job, but there was a lack of consistency. We had several different people coming in, which was unsettling for my mother. It’s not the worst, but I expected more stability from such a well-known company."
Rating: ★★★☆☆
4. Michael Hayes, Pittsburgh, PA "Visiting Angels was a lifesaver for our family. The caregiver was attentive, caring, and treated my grandmother with the utmost respect. She became like family to us. I have nothing but praise for the team that worked with us. They truly made a difference during a difficult time."
Rating: ★★★★★
5. Patricia Goodman, Denver, CO "I was quite disappointed with the service from Visiting Angels. The caregiver was more interested in watching TV than actually engaging with my father. We had to constantly ask her to do basic tasks. It was frustrating, and we eventually decided to switch to another service provider."
Rating: ★★☆☆☆
6. James Walker, New York, NY "Honestly, the experience was terrible. The caregiver was rude and dismissive. We reported her behavior to the office, but they were slow to respond and didn’t seem to take our concerns seriously. It felt like they just didn’t care. We ended up canceling the service after just a month."
Rating: ★☆☆☆☆
7. Barbara Collins, San Diego, CA "My experience with Visiting Angels has been pretty positive overall. The caregiver was very kind and helped my mom a lot. There were a couple of scheduling issues at first, but they were resolved quickly. I think they provide good service, just not perfect."
Rating: ★★★★☆
8. Richard Evans, Chicago, IL "We had a mixed experience with Visiting Angels. While the caregivers were generally good, there were times when communication with the office was frustrating. They seemed disorganized, and we had a few last-minute cancellations that left us in a bind. It's a decent service, but there’s definitely room for improvement."
Rating: ★★★☆☆
9. Angela Clark, Phoenix, AZ "The caregiver from Visiting Angels was supposed to help my mom with basic tasks, but it seemed like she spent more time on her phone than actually doing her job. We had to constantly supervise her, which defeated the purpose of hiring help in the first place. I wouldn’t recommend their services."
Rating: ★☆☆☆☆
10. William Davis, Atlanta, GA "I was really impressed with the caregiver Visiting Angels sent to help my father. She was professional, punctual, and very compassionate. My father looked forward to her visits, and she provided excellent care. I would highly recommend them to anyone in need of home care services."
Rating: ★★★★★
Satisfaction Ratings Table
| Name | Rating |
|---|---|
| John Thompson | ★★☆☆☆ |
| Sarah Milton | ★☆☆☆☆ |
| Laura Bennett | ★★★☆☆ |
| Michael Hayes | ★★★★★ |
| Patricia Goodman | ★★☆☆☆ |
| James Walker | ★☆☆☆☆ |
| Barbara Collins | ★★★★☆ |
| Richard Evans | ★★★☆☆ |
| Angela Clark | ★☆☆☆☆ |
| William Davis | ★★★★★ |
What are Visiting Angels Complaints?
Despite the praise for their caregivers, Visiting Angels has faced its share of criticism. Common complaints include issues with care quality and reliability.
Some families report unreturned deposits and concerns over a lack of accountability. It's essential for those interested in their services to thoroughly investigate these remarks and consider how the company has addressed them.
It's worth noting that not all experiences have been negative. Many clients highlight the professionalism and responsiveness of the staff. Nevertheless, for a service that plays such a critical role in the lives of loved ones, any negative feedback deserves attention and action from the company.
Feedback from various sources points towards a need for Visiting Angels to enhance their service quality and communication to uphold their reputation. Through this, they can work towards improving the satisfaction levels of their clientele.
What Is the BBB Rating for Visiting Angels?
The Better Business Bureau (BBB) is a trusted source for gauging the credibility and customer service of businesses. Visiting Angels' rating on BBB may vary by location, as each franchise may have its unique score. It's important for potential clients to research the specific branch they're considering to understand its standing.
The BBB rating reflects a variety of factors, including customer complaints and company responses. This information can offer valuable insight into what potential clients might expect from their interactions with Visiting Angels.
How much does Visiting Angels charge per Hour?
Cost is a critical consideration when it comes to home care services. Visiting Angels offers competitive rates, but these may vary based on location, type of care required, and the number of hours needed. To get a precise estimate, it's advisable to contact the local Visiting Angels agency. They typically provide personalized quotes after assessing the client's needs.
On average, the hourly rates for Visiting Angels can range broadly, reflecting the wide scope of services they offer. Whether you're looking for someone to assist with daily activities or provide more specialized care, the cost will reflect the level of service provided.
What do Employees say about working at Visiting Angels?
The employee experience can greatly impact the quality of care provided to clients. Visiting Angels employees often mention the fulfillment they receive from making a difference in clients' lives. However, some have pointed out areas where the company could improve, such as benefits, compensation, and training.
Understanding the perspective of caregivers can offer valuable insights into the company culture and the overall satisfaction of the team, which can, in turn, affect client care.
What are some Visiting Angels horror Stories?
As with any business, there are outlier experiences that can be quite distressing. Some families have shared their Visiting Angels horror stories, involving situations where they felt their loved ones were not receiving the appropriate level of care. These narratives often include concerns about caregiver expertise, reliability, and communication issues.
It's crucial for Visiting Angels to not only address these individual cases but also to take proactive steps to prevent such experiences from recurring. This could involve stricter hiring practices, better training, and more effective quality control measures.
What do Google Reviews Say About Visiting Angels?
Google reviews provide a platform for clients to share their experiences with Visiting Angels.
These reviews can offer a glimpse into the real-life experiences of clients and their families. Positive reviews often mention the compassionate nature of caregivers and the positive impact they have on the lives of those they serve.
However, negative reviews also appear, bringing attention to areas where Visiting Angels could improve. These reviews can be a valuable source of feedback for the company, helping them to identify patterns in client dissatisfaction and address them accordingly.
When considering Visiting Angels for home care services, it's wise to read through a variety of Google reviews to get a balanced understanding of what to expect.
Understanding the full scope of Visiting Angels complaints and feedback is vital for anyone considering their services.
While many have found peace of mind and satisfaction with the care provided, others have noted significant areas for improvement.
By considering these varied experiences, families can make more informed decisions for their loved ones' care needs.
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