DreamCloud Mattress Complaints: What You Should Know Before Buying

Choosing a new mattress is a big decision—one that can affect your sleep, your health, and even your mood. If you’ve been looking into hybrid mattresses, chances are you’ve come across DreamCloud, a brand known for its plush feel, hybrid construction, and competitive pricing.

But while the company enjoys a solid reputation in many circles, DreamCloud mattress complaints are also circulating online, prompting a closer look.

At complaints.blog, we don’t sugarcoat the truth. Our goal is to break down the real issues users are experiencing, backed by verified reviews and consumer insights, so you can make the most informed decision possible.

Whether you’re considering DreamCloud for your master bedroom or a guest room upgrade, this deep dive into common customer grievances will help you shop smarter.

What Is DreamCloud? A Quick Overview

DreamCloud is a direct-to-consumer mattress company that focuses on luxury hybrid mattresses at accessible prices. The brand launched in 2018 and is now owned by Resident Home, the parent company behind several other mattress-in-a-box brands like Nectar and Awara.

DreamCloud mattresses feature a combination of memory foam and innerspring coils, designed to offer both contouring comfort and responsive support. They offer two main models:

• The DreamCloud Hybrid Mattress (original model)
• The DreamCloud Premier Hybrid Mattress (enhanced with additional comfort layers)

Both come with a 365-night sleep trial and a lifetime warranty—benefits that sound amazing on paper. But what’s really happening after customers unbox their mattress?

Common DreamCloud Mattress Complaints: What People Are Really Saying

While many sleepers rave about their DreamCloud, it’s crucial to take a look at the other side of the coin. Here's a breakdown of the most frequent DreamCloud complaints gathered from consumer reports, review platforms, and forums.

1. Mattress Too Firm for Some Sleepers

One of the most common grievances is that DreamCloud mattresses feel firmer than advertised. Although they are marketed as medium-firm (around 6.5–7 on the firmness scale), many users report a much firmer feel, particularly lightweight side sleepers.

“I woke up with shoulder and hip pain. I was expecting something a little softer based on the reviews.” – Verified Customer

If you're a side sleeper or someone who prefers a plush feel, DreamCloud may not be the best fit unless you opt for a mattress topper.

2. Off-Gassing Smell After Unboxing

Like many bed-in-a-box products, DreamCloud mattresses can emit a noticeable chemical odor upon unboxing. This is known as off-gassing, and while not harmful, it can be unpleasant.

Most customers report that the smell fades within a few days, but for some sensitive individuals, it’s a deal-breaker.

“We had to air it out for a full week. I have allergies, and the smell gave me a headache.”

3. Edge Support Is Lacking Over Time

Although DreamCloud promotes good edge support thanks to its coil system, some users find that the mattress edges begin to sag or compress after months of use, especially if you tend to sit on the edge of your bed frequently.

“At first the edge support was solid. After a year, I feel like I'm sliding off the side.”

This could be more pronounced for heavier individuals or couples who use the full width of the mattress.

4. Customer Service Frustrations

Another recurring theme in DreamCloud mattress complaints is dissatisfaction with customer service. While some people have smooth experiences, others describe long wait times, slow responses, or difficulty initiating returns or warranty claims.

“The mattress didn’t work for me, but getting a return processed took weeks. Not happy with how they handled it.”

This is especially concerning given that the brand advertises a risk-free trial and lifetime warranty.

5. Delivery Delays and Shipping Issues

DreamCloud mattresses are shipped compressed in boxes, but there have been complaints about long delivery times, missing tracking information, or boxes arriving damaged.

“I ordered during a sale and it took over three weeks to arrive. When it did, the box was torn and the mattress cover was dirty.”

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While shipping issues aren't uncommon in the mattress industry, the frequency of these complaints raises eyebrows.

Additional Complaints: Less Common, But Worth Mentioning

Some less frequently mentioned (but still relevant) DreamCloud mattress issues include:

• Heat retention: Although marketed as cooling, some users find the foam layers trap heat.
• Motion transfer: While generally good, some sleepers complain that their partner’s movements are still noticeable.
• Mattress not expanding fully: A few reviews state that the mattress didn’t fully expand to the promised 14 inches.

These may not affect all users but are important to keep in mind depending on your sleep habits and preferences.

Who Is Most Likely to Complain About DreamCloud?

Patterns from complaints indicate that certain types of sleepers are more likely to experience dissatisfaction with a DreamCloud mattress:

• Lightweight side sleepers who need more pressure relief
• People with chronic pain seeking more cushioning support
• Shoppers who value white-glove service and fast customer support
• Buyers sensitive to smell or chemicals

If you fall into one of these categories, you might want to explore alternatives or at least prepare for a possible adjustment period.

Warranty and Return Complaints: What to Expect

One of DreamCloud’s biggest selling points is its 365-night trial and lifetime warranty. However, the reality behind these offers may not always align with customer expectations.

Warranty Fine Print

Several consumers have expressed frustration with the warranty process, particularly how "sagging" is measured. DreamCloud requires an indentation of 1.5 inches or more to qualify for replacement under warranty, and that must be visible with no weight applied.

“Our mattress had a big dip, but it didn’t measure deep enough when no one was on it. Warranty denied.”

It’s also worth noting that warranties can be voided by using non-approved bed frames, so always read the fine print before filing a claim.

Return Policy Realities

While the return policy sounds generous, some customers have reported that returns can be slow, with pickup delays and vague communication.

“They kept saying someone would pick it up, but no one ever came. I waited nearly two months to get my refund.”

Are the Complaints Widespread or the Exception?

To be fair, DreamCloud has thousands of 5-star reviews, and many customers are genuinely satisfied with their purchase. However, the frequency and consistency of specific complaints suggest these aren't just isolated incidents.

On Trustpilot and Reddit, threads about DreamCloud customer complaints receive regular updates, and while some may be outdated or exaggerated, many share valid concerns that have been echoed elsewhere.

So, while DreamCloud may not be a "scam" or a low-quality mattress brand, the customer experience isn’t always as dreamy as advertised.

What to Do If You Have a Complaint About Your DreamCloud Mattress

If you're currently dealing with a DreamCloud mattress issue, here are a few steps you can take:

1. Document the issue clearly – Photos, videos, and measurements will support your case.
2. Contact customer service via multiple channels – Use email, chat, and phone to increase your chances of getting a response.
3. Refer to your order number and warranty terms – Keep your receipts and communications handy.
4. Be persistent but polite – Escalation is sometimes necessary, especially for returns or refunds.
5. Consider posting your experience – Leaving a review on Trustpilot, Reddit, or complaints.blog can help others and put pressure on the brand to act.

Alternatives to DreamCloud If You're Having Doubts

If the DreamCloud complaints give you pause, here are some alternatives to consider based on different sleep needs:

• Saatva Classic – Known for excellent support and white-glove delivery
• Helix Midnight – Offers more tailored firmness options based on sleep style
• Nectar Premier – From the same parent company, but with a softer feel
• WinkBed – A premium hybrid with strong edge support and cooling features

Each of these comes with its own pros and cons, but they may address the specific issues reported with DreamCloud.

Should You Buy a DreamCloud Mattress?

DreamCloud offers impressive specs on paper—luxury materials, generous policies, and a competitive price. But real-world experiences reveal that not all customers find it to be the dream they hoped for.

Between reports of firmness misrepresentation, customer service hurdles, and durability concerns, it's clear that prospective buyers should do thorough research and understand what to expect.

That said, if you’re a back sleeper, prefer firmer mattresses, and are okay with potential return challenges, DreamCloud could still be a good value.

For those seeking a softer feel, faster service, or less hassle with returns, you might want to keep shopping.

At complaints.blog, we believe in empowering consumers through transparency. Stay tuned for future reviews, comparisons, and complaint breakdowns to help you sleep better—literally and figuratively.

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