Nectar Mattress Complaints: What Real Customers Are Saying Before You Buy

When it comes to choosing the perfect mattress, the experience can be both exciting and overwhelming. With countless brands promising the best night’s sleep, it's crucial to know not just the advertised benefits—but also what real customers are complaining about.

Nectar Sleep has become one of the most popular direct-to-consumer mattress brands in the US. Their memory foam mattresses are frequently praised for being affordable, comfortable, and easy to set up. But just like any product that reaches mass appeal, it also comes with its fair share of negative reviews and customer complaints.

In this article, we dive deep into authentic Nectar mattress complaints, analyzing verified customer experiences, common patterns in dissatisfaction, and what you should consider before making your purchase.

What Is the Nectar Mattress?

Before examining the downsides, let’s briefly look at what the Nectar mattress is and why it’s popular.

Nectar offers a memory foam mattress with a multi-layered construction designed to provide pressure relief, motion isolation, and cooling comfort. The flagship model, the Nectar Memory Foam Mattress, includes:

• A quilted cooling cover
• Gel memory foam
• Dynamic response transition layer
• Stabilizing base layer
• Shift-resistant lower cover

It’s marketed as a medium-firm mattress, suitable for all sleep positions, and comes with a 365-night trial and Forever Warranty.

Sounds great on paper—but what are the real user experiences saying?

Common Nectar Mattress Complaints Shared by Customers

After combing through hundreds of reviews across platforms like Trustpilot, Reddit, BBB (Better Business Bureau), and consumer forums, several recurring complaints emerged. These aren’t isolated incidents, but patterns that potential buyers should know.

1. Mattress Too Firm or Too Soft: Conflicting Expectations

One of the most common complaints is related to mattress firmness.

Some users say the Nectar mattress is way too firm, while others complain it’s too soft. How can both be true?

The answer lies in subjectivity and body weight distribution. For lightweight sleepers or side sleepers, Nectar may feel overly firm, leading to shoulder or hip pain. Heavier individuals may find it lacking in proper spinal support, sinking too deep.

"It felt like I was sleeping on concrete after a few nights." – Verified Buyer, BBB
"I’m waking up with lower back pain every day now. Wish I could return it." – User on Reddit

This highlights the importance of trying it out extensively during the trial period and understanding how your body type affects mattress feel.

2. Off-Gassing and Chemical Odors

Another frequent complaint involves a strong chemical smell upon unboxing, known as off-gassing. This is common with memory foam products, but with Nectar, several customers say the odor lingers much longer than expected.

Some users even report allergic reactions or breathing issues, especially in small rooms without adequate ventilation.

"The smell made my eyes burn for two days." – Nectar Mattress Review on Trustpilot

Though Nectar claims their mattress is CertiPUR-US® certified (free from harmful chemicals), sensitive individuals might want to proceed with caution or allow it to air out for several days before sleeping on it.

3. Delivery Delays and Shipping Problems

In the era of Amazon Prime and two-day deliveries, waiting weeks for a mattress can feel like forever.

Numerous buyers have complained about unexpected shipping delays, incorrect delivery estimates, or receiving the wrong product altogether.

"My mattress took over a month to arrive. Customer service kept blaming the warehouse." – Nectar Customer, Consumer Affairs

While some delays may be out of Nectar’s control (weather, logistics), the lack of clear communication seems to be the bigger issue for most customers.

4. Poor Customer Service

A repeated frustration among reviewers is unresponsive or slow customer service. Complaints include long hold times, unhelpful agents, and delayed refunds.

In some cases, customers say their return requests were ignored, or they struggled to claim their warranty. Others say they were promised callbacks that never happened.

"I’ve been trying to return the mattress for 3 weeks. No one replies to emails or calls." – User on Nectar’s Facebook page

For a brand that advertises a “risk-free trial,” this is a significant concern.

5. Heat Retention Issues

While Nectar touts its cooling gel memory foam, some customers still report overheating during the night—especially during summer or in warm climates.

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Memory foam is known to trap heat, and while Nectar’s layers are supposed to mitigate this, not everyone experiences it that way.

"I wake up sweaty even with the AC on. It’s not breathable at all." – Verified Buyer, Reddit

If you’re a hot sleeper, you might want to look into hybrid models or beds with more breathable construction.

6. Sagging and Lack of Durability Over Time

Some long-term users report that their Nectar mattress began to sag within 1–2 years, especially in the middle or where their body typically lies.

Despite the Forever Warranty, getting a replacement isn't always easy, as you must meet specific indentation criteria and provide proof.

"It has a body impression that won’t bounce back. I weigh 170 pounds—it shouldn’t do this so soon." – Nectar Owner, BBB

Durability is a critical concern for a product that claims to last a lifetime.

7. Return Process Not as Easy as Advertised

The promise of a 365-night risk-free trial sounds great, but several users say the return process is more complex and frustrating than expected.

You might need to provide photos, wait for a third-party to pick up the mattress, or deal with long wait times for refunds.

"They made me jump through hoops to return it, then didn’t refund me for over a month." – Reviewer on Trustpilot

This contradicts the “hassle-free” message many customers expect based on Nectar’s marketing.

Are These Complaints a Dealbreaker?

Not necessarily. Every mattress brand receives complaints. What matters is:

• How frequent the complaints are
• How severe the problems appear
• Whether the brand resolves the issues professionally

Nectar still has thousands of positive reviews praising comfort, affordability, and trial length. But for a site like complaints.blog, our goal is to highlight the full picture—not just the glossy marketing.

Nectar vs. Competitors: Do Other Brands Have Similar Issues?

Many people comparing mattresses look at Nectar vs. Casper, Nectar vs. Purple, or Nectar vs. Tuft & Needle.

Here’s how Nectar stacks up in complaint categories:

Complaint Category	Nectar	Casper	Purple	Tuft & Needle
Customer Service Issues	✔️	✔️	➖	➖
Off-Gassing Smell	✔️	✔️	➖	✔️
Heat Retention	✔️	➖	➖	➖
Sagging Over Time	✔️	✔️	✔️	✔️
Return Difficulties	✔️	➖	✔️	➖

As shown, many complaints are not exclusive to Nectar. However, the combination of issues—especially delivery delays and service problems—makes them more pronounced for some customers.

Real Customer Experiences: The Good, the Bad, and the Ugly

On complaint platforms, Nectar has a mixed reputation. Here are some representative examples:

Positive:
"I’ve had mine for 2 years and still sleep like a baby. No regrets." – 5-star review

Neutral:
"It’s okay, but I expected more. The edges are a bit too soft." – 3-star review

Negative:
"Worst customer service ever. Would never buy again." – 1-star review

It’s important to take all reviews with context—individual expectations, body types, climates, and sensitivities vary greatly.

Tips Before You Buy a Nectar Mattress

To avoid becoming one of the many who post Nectar mattress complaints, consider these tips:

1. Use the full trial period – Don’t rush your decision. Take months if needed.
2. Inspect for sagging regularly – Especially after the first 6 months.
3. Unbox in a ventilated area – Let it off-gas for 48–72 hours.
4. Document everything – In case you need to make a warranty or return claim.
5. Keep realistic expectations – Especially about firmness and temperature control.

Is Nectar Right for You?

The Nectar mattress remains a popular budget-friendly choice in the memory foam category. However, if you value stellar customer service, super cool sleep, or firm edge support, it might not be your perfect match.

Many of the most common Nectar mattress complaints center on expectations vs. reality, delivery issues, and how the company handles dissatisfaction.

For savvy shoppers, the key is to weigh the pros and cons, read real customer feedback, and make sure the product aligns with your individual sleep preferences.

At complaints.blog, we believe informed choices are better choices. And that means taking reviews—both glowing and scathing—into account before investing in something as vital as your sleep.

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