Pond Lehocky Complaints: What Clients Are Really Saying

When people search for legal representation, especially for sensitive issues like workers' compensation or disability claims, they want more than just a law firm with big ads and polished websites.

They want trustworthy service, real client care, and above all, results without headaches.

One firm that often comes up in this conversation is Pond Lehocky Giordano LLP, a Philadelphia-based law firm with a reputation that’s both recognized and, in some circles, questioned.

In this article, we dive deep into client complaints, online reviews, and authentic experiences surrounding Pond Lehocky to help readers make an informed decision.

If you're considering hiring them—or just want the truth behind the headlines—this is the deep-dive you need.

Who Is Pond Lehocky Giordano?

Pond Lehocky Giordano LLP was founded in 2010 by a group of attorneys who previously worked at a major insurance defense firm. The founding partners—Samuel Pond, Jerry Lehocky, and David Stern—set out with the mission to fight for the rights of injured workers and individuals seeking Social Security Disability benefits.

The firm has grown rapidly over the past decade, expanding its offices and adding more attorneys. Their website highlights millions in settlements and aggressive representation for workers, especially in Pennsylvania.

However, with growth and visibility often comes scrutiny. That's where many online complaints start to emerge.

Most Common Pond Lehocky Complaints from Clients

Not every law firm is perfect, and negative feedback is often part of doing business—especially in law. But when patterns appear in reviews and client stories, it’s worth looking into. Here are some recurring concerns clients have shared.

1. Lack of Communication

One of the top complaints involves poor communication. Multiple reviewers state that once they signed up, it became difficult to reach their assigned attorney. Phone calls weren't returned, updates were slow or non-existent, and clients felt left in the dark.

This is especially frustrating in legal matters where delays can affect outcomes and where clients are often already under stress from injuries or disabilities.

“They were all over me before I signed,” one client wrote, “but after that, it was like I didn’t exist.”

2. Cases Handed Off to Associates

Several clients mentioned feeling bait-and-switched. While the firm advertises high-profile partners like Samuel Pond and Jerry Lehocky, most cases are actually handled by junior associates or paralegals.

This is not unusual in large firms, but when not communicated clearly, it can lead to disappointment and frustration.

Some complaints indicated that clients never met the attorney whose name was on their file.

3. Delays in Case Handling

Complaints also highlight delays in filing paperwork, missed deadlines, or court reschedules that clients weren't informed about. While some of this may be outside the firm's control, the issue seems to be compounded by a lack of proactive communication.

“I missed benefits for weeks because they didn’t submit my medical forms on time,” said one anonymous reviewer on a legal forum.

4. Billing Concerns and Fee Transparency

Though workers’ compensation and SSDI cases usually operate on a contingency fee basis, some clients expressed confusion over fees, especially around out-of-pocket expenses or deductions from settlements.

In a few cases, individuals stated they weren’t properly informed of how fees would be calculated until the settlement was finalized.

Are These Complaints Widespread or Isolated?

While the negative reviews may sound alarming, it’s important to note that many clients also report positive experiences. On Google Reviews, Avvo, and Lawyers.com, the firm holds mixed ratings, often ranging between 3.5 and 4.2 stars.

Some clients praise Pond Lehocky for being aggressive advocates and getting results, especially in difficult disability claims.

It appears that the client experience may vary greatly depending on which attorney or team handles the case, how complex the matter is, and the client’s expectations regarding communication and personal attention.

BBB Complaints: Can You Really Trust Them? The Truth Behind the Better Business Bureau

What the Better Business Bureau (BBB) Says

Pond Lehocky Giordano LLP is currently not accredited by the Better Business Bureau, which is not necessarily a red flag, but it's worth noting. The BBB does list a few complaints, mostly related to lack of responsiveness or delays in returning calls.

Most complaints were marked as resolved or addressed by the firm, though some clients indicated dissatisfaction with the final outcome.

Legal Industry Standards: Is This Normal?

In any high-volume law firm, especially those dealing with personal injury or disability law, some level of complaint is expected. These firms often handle hundreds or thousands of cases at once, and that can lead to gaps in service if systems aren’t tightly managed.

The question isn’t whether a law firm has complaints—but how they respond to them and whether they use feedback to improve client experience.

How Does Pond Lehocky Compare to Competitors?

When compared with other firms of similar size and specialization, Pond Lehocky’s reviews sit in the mid-range.

Firms like Krasno Krasno & Onwudinjo or Martin Law, also based in Pennsylvania, tend to have slightly higher average ratings when it comes to communication and client satisfaction. However, Pond Lehocky remains one of the most well-known and advertised firms in the state.

They also have a strong presence in union representation and national SSDI claims, giving them a broader footprint than many smaller boutique firms.

Client Testimonials: Both Good and Bad

Here’s a snapshot of real reviews (paraphrased for anonymity and clarity) to offer a balanced perspective:

• “They helped me get my disability after two denials. It took time, but they stuck with me.”
• “Never got a call back. My lawyer switched three times in one year.”
• “The paralegal was kind, but I expected to speak with a real attorney more often.”
• “They settled my workers' comp fast. I’m happy with the outcome.”

What You Should Do Before Hiring Pond Lehocky (or Any Law Firm)

If you're considering legal representation for workers’ comp or disability claims, here are some steps to take before choosing a firm:

✅ Ask for a Clear Point of Contact

Make sure you know who exactly will be managing your case. Will you have direct access to an attorney, or only a paralegal?

✅ Get Fee Details in Writing

Ask for a written breakdown of potential fees and expenses, even if the case is contingency-based.

✅ Set Communication Expectations Early

Agree on how often you should expect updates. Weekly? Monthly? This avoids miscommunication later.

✅ Check Reviews Across Multiple Platforms

Don’t rely on just one source. Look at Google, BBB, Avvo, Reddit, and even local forums for honest reviews.

✅ Trust Your Instinct

If something feels off during your consultation, it might be worth exploring other options.

Is Pond Lehocky Right for You?

For many clients, Pond Lehocky Giordano has delivered results and helped navigate complex legal processes. But for others, especially those expecting personalized attention or quick communication, the experience hasn’t matched expectations.

They are undeniably a major player in workers’ compensation law in the U.S., especially in Pennsylvania, and their reach is expanding. That kind of growth doesn’t happen without helping many people along the way.

Still, the volume-based model they use may not suit everyone—especially if you're someone who values direct attorney interaction and regular updates.

In Summary, choosing the right law firm is a critical decision, especially when dealing with life-altering injuries or disabilities. While Pond Lehocky complaints shouldn’t be ignored, they should also be seen in the context of a high-volume legal practice.

What’s most important is doing your homework, setting expectations, and knowing your rights as a client. Whether you go with Pond Lehocky or another firm, empower yourself with information before signing on.

And remember: Your voice matters. If you’ve had an experience—good or bad—consider sharing your review online to help others navigate their legal journey.

If you’ve had a personal experience with Pond Lehocky, feel free to leave a comment below or share your review.

At complaints.blog, we believe that client voices shape better services—and better decisions.

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