Ray Solomon Construction Reviews and Complaints: The Complete Guide for Potential Clients

A critical look at customer experiences with R. Solomon Construction Co., Inc. complaints

If you're considering hiring R. Solomon Construction Co., Inc., based in Bel Air, Maryland, it's essential to weigh both positive and negative customer feedback.

This company, specializing in home improvements and renovations, has received a variety of reviews across different platforms. In this guide, we'll delve into those reviews to provide you with a balanced and comprehensive overview of their reputation.

Positive Reviews: Professionalism and Quality Work

Several clients have expressed satisfaction with the work provided by Ray Solomon and his team. One customer on HomeAdvisor commended the company for a bay window repair project.

The reviewer described the work as "very neat and professional," highlighting Ray’s courteous and respectful demeanor.

This level of detail and professionalism appears to be a recurring theme in positive feedback.

Neighborhood Recognition

The company's reputation extends to the local community. On Nextdoor, R. Solomon Construction was named a Neighborhood Favorite in 2023, suggesting that they have built a strong level of trust and rapport among nearby homeowners.

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This recognition typically reflects a consistent history of delivering satisfactory results.

Mixed and Negative Experiences: What Are the Complaints?

Despite positive reviews, R. Solomon Construction has faced criticism from some clients. For instance, one customer on Nextdoor recounted their father's poor experience with customer service.

According to the review, the salesperson and foreman failed to provide any meaningful assistance during a project, leaving the client frustrated and dissatisfied.

This raises concerns about communication and responsiveness, which are critical factors in the success of any home improvement project.

Miscommunication or lack of timely support can lead to delays, misunderstandings, and overall frustration for clients.

Licensing and Performance: BuildZoom Report

For a clearer perspective on the company's credentials, we examined data from BuildZoom. R. Solomon Construction holds an active Home Improvement license in Maryland and has achieved a BuildZoom score of 91, placing them in the top 37% of the state’s 58,058 licensed contractors.

While this is a strong ranking, it’s worth noting that BuildZoom suggests that scores above 95 are often associated with the best-performing contractors. This indicates that while R. Solomon Construction has solid credentials, there may be room for improvement in certain areas.

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Additionally, the company has experience with a variety of projects, including:

• Deck replacements
• Interior renovations
• Window and door installations

Social Media Presence: Limited but Active

The company's presence on social media platforms like Facebook is relatively modest. As of the most recent data, R. Solomon Construction has 52 likes and 53 followers.

On their page, they describe themselves as a professional remodeling company committed to customer satisfaction.

While having a social media presence can help showcase recent projects and customer testimonials, their limited engagement may hinder potential clients from fully assessing the company's capabilities.

Companies with more robust social media strategies often have a competitive edge in demonstrating transparency and building trust.

Key Takeaways: Should You Hire R. Solomon Construction Co., Inc.?

Strengths:

• Positive feedback on HomeAdvisor highlights professional workmanship.
• Recognized by the local community as a Neighborhood Favorite.
• Licensed and ranked in the top third of Maryland contractors on BuildZoom.

Areas for Improvement:

• Reports of poor communication and unresponsive customer service on Nextdoor raise concerns.
• A modest online presence limits opportunities to showcase recent projects and customer reviews.

Recommendations for Potential Clients

1. Conduct thorough research: Review multiple platforms to get a balanced perspective on the company’s strengths and weaknesses.
2. Request references: Ask the company to provide references from past clients with similar project scopes.
3. Review their portfolio: Look for evidence of past projects that match your needs, particularly if you’re considering complex renovations.
4. Clarify communication expectations: Ensure there’s a clear point of contact and a defined process for addressing questions or concerns during the project.

Final Thoughts about Ray Solomon Construction Complaints

Hiring a contractor is a significant investment, and while R. Solomon Construction Co., Inc. shows promising qualities, the mixed reviews emphasize the importance of due diligence.

By taking the time to research and communicate effectively with the company, you can minimize potential risks and increase the likelihood of a successful project.

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Whether you're planning a deck replacement, kitchen renovation, or window repair, knowing what to expect can help you make an informed decision.