Audien Hearing Aids Complaints: What Users Are Really Saying

What You Need to Know Before Buying Audien Hearing Aids

When it comes to affordable hearing aids, Audien has become one of the most talked-about brands online.

Marketed as a budget-friendly alternative to expensive hearing solutions, the brand claims to offer high-quality, nearly invisible hearing aids at a fraction of the cost of traditional devices. But does it live up to the promise?

At complaints.blog, we dig deeper. In this comprehensive review, we’ll analyze the most common Audien hearing aid complaints, verify what real users are saying, and explain what you should seriously consider before purchasing. If you’re thinking about trying Audien, read this first.

What Are Audien Hearing Aids?

Audien is a direct-to-consumer brand that sells rechargeable hearing aids online. Their most popular models — including the EV1, EV3, Atom, and Atom Pro — are marketed as simple, affordable alternatives to prescription hearing aids.

The company promises easy setup, long battery life, and clear sound amplification without the need for audiologist appointments.

However, low price doesn’t always mean high quality, and many customers have voiced serious concerns about the brand.

Common Audien Hearing Aid Complaints: What Customers Are Saying

Let’s break down the most frequently reported problems that customers have shared across platforms like the Better Business Bureau (BBB), Trustpilot, Reddit, and various consumer forums.

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1. Poor Sound Quality

One of the most repeated complaints is that the sound amplification is inconsistent, distorted, or simply too weak to be helpful. Users report experiencing:

• Loud static or background noise
• Muffled voices, especially in group settings
• No noticeable difference when wearing the device

For a product meant to enhance hearing, this issue alone is a serious red flag.

2. Uncomfortable Fit

Despite being advertised as “virtually invisible” and “comfortable for all-day use,” many customers say otherwise. Complaints include:

• Ear pain after short use
• The device falling out easily
• Poorly fitting ear tips, especially for smaller ears

If a hearing aid isn't comfortable, it's unlikely to be worn consistently — defeating the purpose entirely.

3. Lack of Customization or Personalization

Unlike professional hearing aids that can be custom-tuned to your hearing profile, Audien devices are one-size-fits-all. This might be acceptable for mild hearing loss, but those with moderate to severe impairment often report that the amplification is either too much, too little, or poorly balanced.

4. Customer Service Issues

Perhaps the most serious cluster of complaints surrounds poor customer support. Here’s what users have shared:

• Slow or no response from support teams
• Refunds being denied or delayed
• Return process that’s difficult or unclear
• Warranty claims not being honored

Given that many customers are elderly or not tech-savvy, this lack of helpful support is especially frustrating.

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5. Shipping and Delivery Delays

Many buyers report long wait times, sometimes over a month, to receive their order. In other cases, products arrived damaged, defective, or in used condition. For a health-related device, this level of inconsistency can be a dealbreaker.

Is Audien a Scam? Understanding the Concerns

While it would be inaccurate to call Audien a scam, the sheer volume of complaints and the lack of reliable customer support have caused some users to doubt the legitimacy of the company.

Audien’s business model — selling low-cost hearing devices directly to consumers — means they bypass traditional medical standards.

These devices are not FDA-approved prescription hearing aids, but rather personal sound amplification products (PSAPs).

While PSAPs can help in some scenarios, they are not meant to replace professional audiology care, and their effectiveness is extremely limited for those with significant hearing loss.

Positive Audien Reviews: Are There Any?

To be fair, not every Audien review is negative. Some users report positive experiences, particularly:

• Seniors with mild hearing loss who only need a small boost
• Users happy with the affordable price point
• Those who appreciate simple, rechargeable devices

Still, these reviews are often outweighed by complaints about sound distortion, poor fit, and lack of support. It's also worth noting that many positive reviews appear to come from affiliates or incentivized sources, which raises questions about their authenticity.

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How Does Audien Compare to Traditional Hearing Aids?

Feature	Audien Hearing Aids	Professional Hearing Aids
Price	$89 – $249 (one-time)	$1,000 – $6,000+
Custom Fit	No	Yes (fitted by audiologists)
Sound Tuning	None or limited	Personalized to hearing profile
FDA Approved	No	Yes (in most cases)
Warranty & Support	Limited, unreliable	Usually strong and guaranteed
Ideal For	Mild hearing loss only	Mild to profound hearing loss

Audien may appeal to buyers on a tight budget, but you’re sacrificing key features and support that can make all the difference in your hearing experience.

Tips Before Buying Audien Hearing Aids

If you're still considering Audien, take the following precautions to avoid disappointment:

• Read verified customer reviews on independent platforms, not just the Audien website.
• Understand their return policy and read the fine print — many buyers have had trouble getting refunds.
• Consult with a hearing specialist first, even if you plan to try a cheaper solution.
• Consider trying the product with a credit card that offers purchase protection, in case the return process fails.
• Be realistic about your expectations — these are not miracle devices.

Alternative Budget-Friendly Hearing Solutions

If you're looking for low-cost options, consider other brands or services that have better reputations, such as:

• Lexie Hearing Aids – Backed by Bose, more customization and support
• MDHearingAid – FDA-registered, more reliable reviews
• Eargo – Higher-end, sleek, and rechargeable, though more expensive
• Hearing Assist (Walmart) – Available in stores, easy returns

These brands may cost more than Audien, but they generally offer superior customer service, return policies, and performance.

Is Audien Worth the Risk?

Audien hearing aids may look like an affordable solution on the surface, but a closer inspection reveals many potential pitfalls — from poor sound quality to frustrating support.

For users with mild hearing loss and realistic expectations, they might provide some benefit. But for many, the savings come at too great a cost.

At complaints.blog, we strongly recommend doing your research and considering reputable alternatives before committing to a device that plays such an important role in your quality of life.

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Let us know your experience in the comments — have you tried Audien hearing aids? Did they meet your expectations or fall short?